Privacy Policy
Last updated: September 2026
This Privacy Policy describes how VoiceGuard ("we", "us") collects and processes personal data in accordance with the General Data Protection Regulation (GDPR), applicable international data protection laws, and Polish data protection law (RODO) where relevant.
Data controller
VoiceGuard [company details to be added]. Contact: support@voiceguard.pl
What data we collect
Business signup: business name, owner name, email, phone, industry, Google review URL. Customer feedback: star rating, optional message and contact details. Contact form: name, email, message. Technical: tap timestamps and, with consent on marketing pages, anonymised usage analytics.
Why we process data
To provide the VoiceGuard review routing service, manage business accounts, notify owners of private feedback, improve our product, and respond to enquiries.
Legal basis
Contract performance (providing the service), legitimate interest (improving VoiceGuard), and consent where required (marketing communications and optional marketing-page analytics).
Data retention
Business data is retained while the account is active. Feedback data is retained for 24 months unless deletion is requested earlier.
Your rights
Under GDPR and applicable local data protection laws where you reside, you have the right to access, rectify, erase, restrict, port, and object to processing of your data. Contact support@voiceguard.pl to exercise these rights.
Data processors
We use Neon (database hosting), Vercel (application hosting and optional Web Analytics), and Resend (transactional email). Where data is transferred internationally, we apply appropriate safeguards including standard contractual clauses where required.
Cookies and analytics
Necessary cookies: voiceguard-locale (language), voiceguard-admin-session and voiceguard-owner-session / voiceguard-active-biz (login sessions), and voiceguard-consent (stores your Accept/Reject choice). Non-essential: with your consent on marketing pages only, we load Vercel Web Analytics for pageviews and selected button events. Analytics is not loaded on /review, /dashboard, /admin, or /signup. You can change your choice by clearing the consent cookie and revisiting a marketing page.